Terms

TERMS & CONDITIONS

House Of Dreams 3 Hayes Road Paignton Devon TQ4 5PD tel 01803 664 076.  Manufacturer of quality Mattresses and Divan Sets, serving Commercial & Domestic customers since 1990

This legal notice applies to the entire contents of this website who's domain name is www.houseofdreams.co.uk  and also to any correspondence by e:mail or written letter. By using this website you are entering into a legally binding contract and indicate that you accept these terms, if you do not accept these terms then do not use this website.

These terms and conditions are governed by The Consumer Protection (Distance Selling) Regulations 2000 (as amended )

Payment Methods

Here at the House Of Dreams we understand that not all our customers feel comfortable in making payments via the  internet . We accept payment by cheque or card, if you wish to pay with debit/credit card call us on 01803 664 076 we also accept Paypal payments. Goods will be delivered to the address held by the credit/debit card company only.

Cheques made payable to House Of Dreams posted to 3 Hayes Road Paignton, Devon TQ45PD, goods will be despatched once funds have cleared , please allow 10 working days for clearance.

1) Delivery

Goods will be deemed to have been delivered once taken from the delivery vehicle at your agreed address. We require a signature for every delivery, and will not leave items which are unsigned for.

To keep down your costs we offer a basic one man delivery service to a front door only.  Due to Health & Safety regulations and weight restrictions our driver cannot take items upstairs single handedly.

On the day of delivery

1.1) Inspect all goods.

1.2) Any damages must be noted onto the drivers paperwork before leaving your address, and reported to us on 01803 664076 within 24hours of your receipt.. no exceptions.

1.3) Unpacking and assembly of goods are not part of the service.

1.4) Basic one man delivery, the driver is insured to front door only . However, with customer assistance the driver will assist the customer into a ground floor room, this is entirely at the customer's own risk, we accept no responsibility for damages of any kind. If you live in a block of flats or basement your product will only be delivered to the most easily accessible ground floor door.

1.5) Failed delivery where the customer does not give adequate delivery instructions, or fails to tell us a pre-arranged delivery date is no longer convenient ,and delivery is subsequently attempted, then we reserve the right to charge re-delivery costs

2) Access

The customer agrees it is their responsibility to ensure satisfactory access is available onto their property. The customer also agrees they have measured their chosen location where they wish the item purchased to fit. No refunds will be given if you have mis-measured.

3) Guarantee

All goods carry a 12 month guarantee against defective parts. This guarantee is against faults in manufacture, not wear and tear or damage.

4) Your right to Cancel

Special orders made to customers specification have a 24 hour cancellation period only, cancellations can be made by email to info@houseofdreams.co.uk or telephone to 01803 664076. After the 24 hour cancelllation period your order can not be cancelled as your order will be in production and materials, fabrics and components will be cut to size in order to make and deliver your products.

5) Faulty Goods

Complaints relating to faulty goods should be notified in writing within 7 days of the fault becoming apparent and addressed to House Of Dreams 3 Hayes Road, Paignton Devon. TQ4 5PD. Where goods are reported as faulty we reserve the right to arrange an inspection, should the goods at inspection be found not to be faulty, but the result for example of.

5.1) Incorrect assembly

5.2) Customer misuse

5.3) Negligence or wilful damage

5.4) Subjecting the goods to excessive wear & tear e.g. jumping up and down on either the mattress or frame, or standing on the frame

5.5) Using the goods without bed linen

5.6) Fair wear and tear. 

5.7) Overloading drawers and causing distortion of the base.

5.8) Allowing household animals to sit/sleep/jump/climb etc on either the mattress , frame, or furniture.

5.9) The House Of Dreams retains the right to charge a fee of £75 for the inspection to cover costs and travel expenses. This charge will be agreed and paid for in advance of any inspection. If after inspection the goods are found to be of faulty manufacture the fee of £75 will be refunded. 

5.10) If the product has been damaged as a result of any or similar examples as described in 5.1  5.2  5.3  5.4  5.5  5.6  5.7  5.8 the guarantee is void and you shall not be entitled to a replacement product or part or refund.

No other part of the order will be refunded where more than one item was purchased on the same order. In the event goods develop a manufacturing fault, we reserve the right to have the goods repaired at our discretion. Repair turnaround is dependent on current workloads we will not accept any claims for losses you suffer during this time.

Your statutory rights are not affected.

6) Sizes

Sizes are approximate, due to the manufacturing process a tolerance of up to 1.5"/ 3.8cm on the finished item should be allowed.

7) V.A.T

All prices quoted include vat at the current rate of 17.5%.

8) Returns  

In the event you change your mind and no longer wish to retain the goods purchased we will accept returns provided the following are met.

8.1) Returns must be notified in writing within 3 days of you receipt.

8.2) Returns will be accepted within 7 working days from delivery ( excluding weekends or bank holidays)  providing all items are unused and in original  packaging and in resellable new condition. 

8.3) Once the items are received back at our premises they will be checked and provided the item/s have been adequately packaged your refund (minus any transportation costs incurred by us plus a £30 per item restocking fee) will be posted to you within 30 days from our receipt.

8.4) Items which are damaged in transit, used or returned in a non resaleable condition, will not be accepted and will be returned back to the customer no refund will be given, buyer will be responsible for all transportation fees incurred.

8.5) Note that your right to return certain goods does not apply if you have changed your mind such items include.

8.5a) Sofabeds,Mattresses,Divans,Headboards,Pillows,Duvet, Mattress protector, that have been opened, partially or fully assembled.

8.5b) Flat packed furniture,bed frames that have been opened, partially or fully assembled.

8.6)  Memory foam Mattresses which are vacuum packed are non returnable once removed from the packaging, this does not affect your statutory rights.

8.7) The buyer is responsible to ensure the goods they buy are suitable for their requirement. ie size, colour, suitablility, feel, appearance, desciption. In such or similar circumstances no refund will be given. We advise customers to visit our showroom before purchasing goods.

9) Jurisdiction

These terms and conditions are governed by the law of England.